Sage 100 Help & Support

We support all versions of Sage 100 (formerly MAS 90 & MAS 200) and Sage 100c, including older versions no longer officially supported by the publisher.

Please log in to our customer support portal to submit a ticket or view the status of an existing request.

Submit an Issue by Email

Don’t have a login? Call us at (800) 622-9014 or send us a message.

Sage 100 (MAS 90/200) Support Options

Submit a ticket

Support plan subscribers a guaranteed a callback within 4 hours.

Don’t have a login? Request help via the form on the right.

Call-in support

Our support team is standing by to help.
(800) 622-9014

Designated Support

Need more personalized support for your business? We offer programs such as Designated Technical Support. Learn more here.

Join.me support

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Call (800) 662-9014 or contact us online

Don’t have a login? Email Support

Ongoing Sage 100 Support — With You Every Step of The Way

Have you given any thought to what happens after your ERP system is implemented? Do you have Sage 100 (MAS 90/200) implemented but lack the resources to support it?

BCS ProSoft offers ongoing Sage 100 (formerly MAS 90 & MAS 200) and Sage 100c support services to organizations that do not have the ability to support their ERP system either due to the lack of internal resources or the technical expertise to feel like they are getting the most value from their investment.

Our team is available to you directly. Not only will we aid in reallocating valuable internal resources to more strategic initiatives or help compensate for lack of support bandwidth, but we also support older versions of Sage 100 that aren’t even supported by the publisher anymore.

Enlisting BCS ProSoft to support your Sage 100 system will give you access to a dedicated resource that will:

Create and maintain your system architecture
Configure changes and assist with customization
Provide tactical support for version migrations
Support the addition of new products and roll-outs or consolidations for new entities
Troubleshoot issues and log Sage 100 support incidents
Provide configuration and testing assistance

Three levels of Ongoing Support are available. To learn more about what is included with each, check out our Customer Care Plan options.

System & Process Analysis & Optimization

Think about where your business and processes were two or even one year ago. Have they changed? Probably so. Has your Sage 100 system evolved along with the changes in your needs and processes? Probably not.

We find most organizations end up on the verge of throwing out an existing system when there is actually a good chance it can be saved with an optimization project. Our team will spend time with yours learning what isn’t working and analyzing how the system is being used. From this discovery process, you will receive an analysis report and recommendations on how your system and your processes could be optimized to work in harmony together. Or, in rare cases, we make the recommendation you go out to market in search for a replacement.

If your organization is feeling the pain of an ERP system that isn’t meeting your needs and is frustrating your team, request a Sage 100 System Review to learn more about how we can help.

Report Writing

Writing reports within Sage 100 can be complex and time-consuming. BCS ProSoft’s technical team is well versed in analyzing reporting requirements to identify gaps between standard reports and your business requirements. We create customized Sage 100 reports and analytics to address the unique needs of your business.

Integration Support

Do you have disparate systems that need to be integrated into Sage 100 so you receive maximum business impact and efficiency? Duplicate data entry and maintaining multiple databases should no longer be your normal. Our technical consultants have advanced experience with application programming interfaces (API’s) and many other interface programs, allowing us to assist your team with integrating Sage 100 with many different systems.

Looking for a Sage support plan?
Get a dedicated support rep!

Our Sage 100 customer support services are the best in the biz, with a 99% customer satisfaction rating.
All of our support team members are based right here in Central Texas and they’re standing by to help you 24/7.

Customer Care Plans