Customer Care Support
Protect and extend the life of your ERP investment with unmatched support from BCS ProSoft Customer Care. With multiple support packages to choose from, BCS lets you select the right level of support that best fits your unique business needs.
To speak directly with an Account Manager, call (800) 882-6705.
How does BCS ProSoft Customer Care work?
Our support plans are available to all Sage 100 (MAS 90/200) users. Even if you are not current on your Sage Maintenance, you can take advantage of the support plans! Our support team is small, meaning that you will be talking to someone who not only remembers your name, but also any previous issues you have had and what steps were taken to resolve them last time you called. As an independent Sage-certified support center, we support older versions of Sage 100 that have been retired and are no longer supported by Sage. Your Customer Care Plan guarantees that you will receive priority support and always get a call back within 4 hours —including weekends and holidays. Your plan also comes with numerous other benefits including 1-on-1 training sessions, discounted consulting engagements, and more.
Why Partner With Us?
Our Deltek Premier Partner status, Gold Sage Partnership, and deep connections make sure your voice is heard.
BCS ProSoft is one of the country’s Top Value-Added Resellers (VAR) and consulting firms in the accounting software and ERP technology space. Our experts are here to provide the premier business management solutions and technology consulting services your growing (or downsizing) company needs. Having performed thousands of client engagements across many industries, we have the experience and expertise you can rely on in a business partner.
What Our Customers Are Saying
We have developed great lines of communication over the years. I expect the best from my vendors, and I get that from BCS ProSoft.
David Wilburn, BBJ LinensJust wanted to let you know what a pleasure it was working with John yesterday on our reports. We were able to get all reports done in an efficient amount of time. He was extremely helpful not only with the reports but also shared a few other tips in Vision for us to use, such as the List View tab to make multiple changes and a few others.
We greatly appreciated his assistance and look forward to working with him on future projects.
Katherine L. Howell, Kirksey ArchitectureBCS Prosoft has been an excellent resource for us. Their team has always been ready to assist and help out. When we tried to implement the Project Planning and Resource Management modules for Deltek Vision we had no idea where to start. With BCS ProSoft’s training and support we are now using them very effectively.
Steve Weiland, Bowers + Kubota ConsultingI had the pleasure of speaking with Amy in Support today and I just have to say she is an amazing technician! She solved several issues quickly and efficiently while being very patient with me as I gathered my files. I really appreciate the superior level of customer service and just wanted to make sure she gets the recognition she deserves. Thank you so much for all your help!
Olivia Kensok, Prairie Supply, Inc.Just wanted to share that we made the INC 5000 for the 4th time yesterday… and send a BIG THANK YOU to all at BCS ProSoft for all your support in helping us be super efficient and provide our customers with all the tools they desire :)
We have been an avid Sage 100 user since 2001 and last year we decided last year to update our system. Working with BCS ProSoft to coordinate the install and to help with other issues has been such a pleasure. They have gone far and beyond to make sure that we were taken care of through the whole process and even after the install.
Cherry Elrod, Brakes & Wheels, Inc.BCS was able to relieve my concerns and walk us through a conversion upgrade that wasn’t scary at all. The entire process, beginning with the conference interview with the Project Manager was handled professionally. They were able to keep us on schedule and made us feel comfortable that our data was in the right hands. The consultant especially was there whenever I had a question or concern. They were quick to respond to my emails and phone calls with patience and the knowledge to handle any issue we had.We truly appreciate the dedication and hard work that we experienced working with BCS ProSoft.
Teresa Beckum, Construction Machinery CompanyWe would like to thank BCS ProSoft for their superior Deltek Vision Support and Training. Deltek Vision’s robust capabilities can measurably increase accuracy and efficiency, particularly if settings are configured appropriately to the users’ needs, and those users receive clear and targeted training. Our firm is fortunate to be working with BCS ProSoft’s Account Manager and Vision Consultants.a|r|c Architects presented BCS ProSoft’s team with many challenges, and they have guided us through and assisted with resolving them all. Their responsiveness and support expertise has allowed us shorten our billing processes, correct legacy issues, and produce more accurate financial and project management figures, all benefiting our entire firm management.
BCS ProSoft support is targeted, effective, and well worth the investment; and we very much look forward to our continued partnership.
Tracie Giles, a|r|c ArchitectsI want to thank you and your team for assisting our company with the recent upgrade to Sage 100. We were previously on a very old version of MAS 90 and I was concerned about the migration of our data files to the newest Sage product. The BCS ProSoft team made this conversion simple and easy and I was surprised at how smoothly the migration was completed and also the quick response on issues that we faced. I wish we upgraded years ago!
Rocky Marshall, Frontier Truck Gear