How does BCS ProSoft Customer Care work?
Our support plans are available to all Sage 100 (MAS 90/200) users regardless is BCS ProSoft is your reseller or if you are not current on your Sage Maintenance. Our support team is small, meaning that you will be talking to someone who not only remembers your name, but also any previous issues you have had and what steps were taken to resolve them last time you called. As an independent Sage-certified support center, we support older versions of Sage 100 that have been retired and are no longer supported by Sage. Your Customer Care Plan guarantees that you will receive priority support and always get a call back within 4 hours —including weekends and holidays. You plan also comes with numerous other benefits including 1-on-1 training sessions, discounted consulting engagements, and more.