Customer refunds are omnipresent in the business environment. While there are many different methods to do so, here is how to issue refunds in Sage 100 ERP (formerly MAS 90 & 200) in 3 simple steps. What you’ll want to do is set up a temporary vendor (permanent for higher volume) and link it to the customer via “Vendor/Customer Link Maintenance”. You would then use the following process:
- Post the credit memo in A/R.
- Use the “A/P from A/R Clearing Entry” to select the customer and corresponding credit memo. (Do not select any vendor invoices).
- Print and update the clearing register. The system will create an AP invoice for payment and zero out the credit in AR.
And that’s how you issue a refund to customers in Sage 100!