Unfortunately, not all ERP projects go as planned. Sometimes project scope creeps, the ERP project team decides to customize too much or the software vendor or system integrator simply can’t get the job done. Further, ERP failure can take many forms: from complete operational disruption to a lack of alignment or user buy-in that negatively affects the organization’s return on its ERP investment. In these and other instances, a senior team of BCS ProSoft resources will help your organization regain lost momentum.
Our Project Recovery begins with an engagement where our team will provide an independent and accelerated assessment of how to get your ERP initiative back on track. This ERP project recovery engagement will focus on assessing and evaluating critical ERP success factors.
ERP Project Recovery Process
The ERP project recovery engagement focuses on working together with project stakeholders to identify risks and develop an action plan to address low-hanging fruit in the short-term and more significant improvements in the longer term. Our project recovery plans are executed in five stages:
Based on conversations with you and your key stakeholders, our team of project recovery specialists prepares a set of possible actions to recover the project. These actions fall in to one of four categories: Restart, Recover, Re-Scope or Retire. You select one of the actions, suggest changes or modifications, and authorize our next step.
With a potential solution to your troubled project in hand, we develop a detailed plan to restart, recover, re-scope or retire the project, recommending changes to the people, process, structure and purpose of the project within the plan. Our team then implements the Response Plan, providing you with regular status reports on progress toward implementing the plan.
With the Response Plan implemented and the project in a stable state, our team transitions the project over to the leadership you have selected, monitoring the project thereafter to ensure successful transition. If the project was retired, we provide a report that confirms the retirement is complete.
So that your organization can learn from mistakes of the past, our Project Recovery team conducts a brief retrospective that identifies the causes of your troubled project. Then, we recommend possible changes in your organization to avoid future project derailments and improve overall success.
Maybe you love your current partner, but they don’t have the expertise you need. We will gladly work side-by-side with them to resolve your issues. Maybe you want a completely fresh start with a new partner and a new approach. We can do that too!
No matter what the cause, and no matter where you are in the implementation, BCS ProSoft is ready, willing and able to assist.