Tech Support

BCS ProSoft is a Sage Certified Support Center. In fact, BCS ProSoft was the very first such center to meet the rigid requirements set for certification. We are extremely proud of the high level of customer service and technical support that we provide to our customers, and constantly seek to raise the quality bar ever higher.

Part of a corporate culture that rewards ingenuity and customer satisfaction, our support technicians are among the best available. We continually invest in our own internal education and training, with each technician receiving more than 60 hours of training each year.

Our technicians are able to escalate particularly difficult incidents directly to our programming staff to speed resolution.

• What our Customers are Saying about us:

  "Our controller had just walked out, it was first day on the job and I had a million fires to put out. Kathy followed up with me 3 times before we were able to solve the problem - but it was because of me that we were able to work on our issues the first two times she called. I was impressed with her followup. She was professional and pleasant and once I was able to work with her, she resolved all of my original issues and answered a few new questions for me. I was very pleased with her."
  Barbara Poland - Ear, Nose & Throat Associates
  July 1, 2011

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