Tech Support
Technical Support Contact Methods
BCS ProSoft is a Sage Certified Support Center. In fact, BCS ProSoft was the very first such center to meet the rigid requirements set for certification. We are extremely proud of the high level of customer service and technical support that we provide to our customers, and constantly seek to raise the quality bar ever higher.
Part of a corporate culture that rewards ingenuity and customer satisfaction, our support technicians are among the best available. We continually invest in our own internal education and training, with each technician receiving more than 60 hours of training each year.
Our technicians are able to escalate particularly difficult incidents directly to our programming staff to speed resolution.
| This tool will allow BCS ProSoft support staff to take control of your computer. If necessary, the support representative will instruct you in setting up this tool. | |
| This option creates a support ticket to start the support process and also allows you to view and maintain existing support tickets. | |
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Phone
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You can reach our support center during normal business hours by calling (800) 622-9014 |
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Fax
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Send your support request via fax: (210) 308-5580 |
| Send your support request via Email. | |
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Support for non-BCS ProSoft clients
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Download our telephone support agreement |
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