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BCS ProSoft is a Sage Certified Support Center. In fact, BCS ProSoft was the very first such center to meet the rigid requirements set for certification in 1997. We are extremely proud of the high level of customer service and technical support that we provide to our customers, and constantly seek to raise the quality bar ever higher.
Part of a corporate culture that rewards ingenuity and customer satisfaction, our support technicians are among the best available. We continually invest in our own internal education and training, with each technician receiving more than 60 hours of training each year.
Support Hours. Our support department is manned Monday through Friday, 8:00 AM until 6:00 PM, not including holidays. Should you require support after hours, you will have an option to leave a support message via our telephone system and a support technician will call you back, usually within 30 minutes. Please Note: after hour or holiday support is billed at a higher rate.
Our technicians are able to escalate particularly difficult incidents directly to our programming staff to speed resolution. Below are several ways that you can interact with our support group:
| Support Request Form |
| Click on the link above to be presented with an On-Line Support Request Form. The information you provide will be forwarded directly to our support team, a support ticket will be created, and a support technician will call you as soon as possible. |
| Inter-Tel Web Support |
| This tool will allow BCS ProSoft support staff to take control of your computer. If necessary, the support representative will instruct you in setting up this tool. |
| Web Ticket |
| This option creates a support ticket to start the support process and also allows you to view and maintain existing support tickets. Want to know more about this option? Check out this video from The ARM Dude. |
| Phone |
| You can reach our support center during normal business hours by calling (800) 622-9014 |
| Fax |
| Send your support request via fax: (210) 308-5580 |
| Send your support request via Email. |
| Support for non-BCS ProSoft clients |
| We never want to see a Sage Software customer having problems, but if you are not a current customer of ours, there’s a little paperwork we need to go through before we can help. Start by Downloading our telephone support agreement |
What our Customers are Saying about us:
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